Listening to students and applying their feedback

Montgomery County Community College relies heavily on student and user input when ensuring that the college's technology is usable and that processes are set up in a way that makes sense for our users. We developed the concept of the Student Usability Board five years ago to obtain input surrounding technology investments, communications and process changes. The board is composed of 13 students with diverse representation, and it has grown to become well-known and respected across the institution. This session provides detail surrounding getting approval to start your own board, setting up stipend compensation, recruiting diverse students, managing meetings, and recording and distributing feedback via reports. We will also cover best practices on facilitating different types of focus groups and how to be sure you are getting the information that you need to foster change in each session.