BEGIN:VCALENDAR VERSION:2.0 PRODID:-//swoogo.com//NONSGML kigkonsult.se iCalcreator 2.41.90// CALSCALE:GREGORIAN UID:62383066-3266-4438-a334-396465663566 BEGIN:VEVENT UID:e5a905ae98fd68c7bb7aa5b82d854be062a6f253@swoogo.com DTSTAMP:20260316T185107Z DESCRIPTION:Poorly trained users often grow frustrated with their tools. Th is can ultimately lead to a breakdown of trust in web systems and the team s that maintain them. Nate Lamkin\, a web developer with MIT Sloan School of Management\, shares how his team overhauled their training process to b uild an empowered and collaborative network of over 100 active site editor s. Learn how the team improved end-user buy-in with their web platform acr oss campus by shifting the training emphasis from exhaustive information-s haring to building user confidence during initial sessions\, and by levera ging strong user documentation alongside effective follow-up communication to offer long-term support. He will discuss some proven scheduling\, pres entation and post-training strategies that can be implemented into your ex isting training processes to help non-expert users feel more confident in your web tools and your team. DTSTART:20240923T153000Z DTEND:20240923T161500Z LAST-MODIFIED:20260316T185107Z LOCATION:Room 215 SEQUENCE:0 STATUS:CONFIRMED SUMMARY:Building web confidence through accessible\, non-expert user traini ngs TRANSP:OPAQUE X-ALT-DESC;FMTTYPE=text/html:

Poorly trained users often grow frustrated with their tools. This can ultimately lead to a breakdown of trust in web systems and the teams that maintain them. Nate Lamkin\, a web developer wi th MIT Sloan School of Management\, shares how his team overhauled their t raining process to build an empowered and collaborative network of over 10 0 active site editors. Learn how the team improved end-user buy-in with th eir web platform across campus by shifting the training emphasis from exha ustive information-sharing to building user confidence during initial sess ions\, and by leveraging strong user documentation alongside effective fol low-up communication to offer long-term support. He will discuss some prov en scheduling\, presentation and post-training strategies that can be impl emented into your existing training processes to help non-expert users fee l more confident in your web tools and your team.

BEGIN:VALARM UID:33386338-3563-4363-b263-633030393532 ACTION:DISPLAY DESCRIPTION:Poorly trained users often grow frustrated with their tools. Th is can ultimately lead to a breakdown of trust in web systems and the team s that maintain them. Nate Lamkin\, a web developer with MIT Sloan School of Management\, shares how his team overhauled their training process to b uild an empowered and collaborative network of over 100 active site editor s. Learn how the team improved end-user buy-in with their web platform acr oss campus by shifting the training emphasis from exhaustive information-s haring to building user confidence during initial sessions\, and by levera ging strong user documentation alongside effective follow-up communication to offer long-term support. He will discuss some proven scheduling\, pres entation and post-training strategies that can be implemented into your ex isting training processes to help non-expert users feel more confident in your web tools and your team. TRIGGER:-PT15M END:VALARM END:VEVENT END:VCALENDAR