BEGIN:VCALENDAR VERSION:2.0 PRODID:-//swoogo.com//NONSGML kigkonsult.se iCalcreator 2.41.90// CALSCALE:GREGORIAN UID:65353962-3766-4135-a130-613637616462 BEGIN:VEVENT UID:902950c7c7979c7ef7e84d5a74470fd03debc693@swoogo.com DTSTAMP:20260808T070633Z DESCRIPTION:Years of saying 'yes' to most web requests had left us with a b ig mess\, and it was time to clean it up. This is the story about how our small web team tackled a big content restructuring project that vastly imp roved the content and user experience for our current students. Along the way\, we educated our content owners and stakeholders\, developed processe s that we will keep using and made a beautiful end product that has room t o grow.\n\nBut\, most importantly\, we built relationships and trust. We d efined roles and responsibilities. Our clients understood us better\, and we them. We built something together\, and so we were vested in its succes s — our collective success — and that was the best outcome of all.\n\nThis presentation will focus on the project design and the process\, highlight ing the particular elements that led to the 'intangible' client relationsh ip improvements. But it will also include 'tangible' takeaways\, such as s ample process documents and other do-it-yourself goodies that attendees ma y find useful. DTSTART:20240923T171500Z DTEND:20240923T180000Z LAST-MODIFIED:20260808T070633Z LOCATION:Ballroom C SEQUENCE:0 STATUS:CONFIRMED SUMMARY:Recovering from years of 'yes' TRANSP:OPAQUE X-ALT-DESC;FMTTYPE=text/html:

Years of saying 'yes' to most web requests had left us with a big mess\, and it was time to clean it up. This is the story about how our small web team tackled a big content restructuring pro ject that vastly improved the content and user experience for our current students. Along the way\, we educated our content owners and stakeholders\ , developed processes that we will keep using and made a beautiful end pro duct that has room to grow.

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But\, most importantly\, we built re lationships and trust. We defined roles and responsibilities. Our clients understood us better\, and we them. We built something together\, and so w e were vested in its success — our collective success — and that was the b est outcome of all.

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This presentation will focus on the project design and the process\, highlighting the particular elements that led to the 'intangible' client relationship improvements. But it will also includ e 'tangible' takeaways\, such as sample process documents and other do-it- yourself goodies that attendees may find useful.

BEGIN:VALARM UID:35626330-3330-4365-b163-316664623339 ACTION:DISPLAY DESCRIPTION:Years of saying 'yes' to most web requests had left us with a b ig mess\, and it was time to clean it up. This is the story about how our small web team tackled a big content restructuring project that vastly imp roved the content and user experience for our current students. Along the way\, we educated our content owners and stakeholders\, developed processe s that we will keep using and made a beautiful end product that has room t o grow.\n\nBut\, most importantly\, we built relationships and trust. We d efined roles and responsibilities. Our clients understood us better\, and we them. We built something together\, and so we were vested in its succes s — our collective success — and that was the best outcome of all.\n\nThis presentation will focus on the project design and the process\, highlight ing the particular elements that led to the 'intangible' client relationsh ip improvements. But it will also include 'tangible' takeaways\, such as s ample process documents and other do-it-yourself goodies that attendees ma y find useful. TRIGGER:-PT15M END:VALARM END:VEVENT END:VCALENDAR